Tenant FAQs

We ask our tenants to submit maintenance through their online portal. Submit maintenance requests directly to your property manager along with photos of the issue. Please note that if you do not see this task, contact your property manager, as this feature may not be enabled for their account.

• If you have an emergency maintenance request, which includes: no heat, no hot water, no water, no working refrigerator, please call our emergency line, 206-617-8589.

• If you are experiencing an emergency such as a fire, gas leak or medical emergency call 911. 

• Lockouts are not considered emergency maintenance, please contact a locksmith. 

• For all other maintenance, submit a maintenance request on your online portal.

Emergencies are defined as a flood that cannot be contained, a fire, no heat, no hot water, no working toilet, no working refrigerator, etc. Our Emergency Line is staffed 24/7 by a maintenance technician. Our emergency line is 206-617-8589. Call 911 immediately for safety hazards like gas leaks, major leaks, or unlivable conditions. Non-emergencies like dripping faucets or cosmetic repairs can wait. Submit a maintenance request on your tenant portal. When unsure, err on the side of caution and contact our 24/7 team. Real Property Associates prioritizes your peace of mind. While we handle all maintenance concerns, knowing which emergencies are true ensures fast action and minimizes damage. Visit our website or call for a complete list and details. 

Anytime there is a regular maintenance issue, please submit a maintenance request through your tenant portal. If it is an emergency, such as a flood that cannot be contained, a fire, no heat, no hot water, no working toilet, no working refrigerator, etc., our Emergency Line is staffed 24/7 by a maintenance technician. Our emergency line is 206-617-8589. 

No need to be home. Real Property Associates prioritizes your convenience. We schedule maintenance with ample notice and only enter your property when authorized by you or in an emergency. Our certified technicians are professional, respectful, and leave the place clean upon completion. For added peace of mind, we offer key lockboxes for secure access during your absence. Rest assured, your home is in good hands with Real Property Associates.

A copy of your lease will always be included on your tenant portal. 

Yes, there is a charge to add a roommate. Generally, this will be $250.00. The new roommate will also need to be screened, and this cost will be $55. 

First, you will need to contact your property manager to begin a roommate swap. The person who will be taking your place on the lease will need to be screened. If they are approved, a lease addendum will need to be sent to all parties, including the departing tenant, for signature, confirming that a resident is being removed from the lease and adding an additional tenant. 

On our website, you'll find our available rentals under "Rental Search" on the website header. From here, you can view our available properties, search by city, number of bedrooms or bathrooms, or property type. From each listing, you can schedule a showing, apply, or ask the listing agent a question about the property. 

Our office is located at 7500 Roosevelt Way NE, Seattle, WA 98115, USA.

Real Property Associates excels in managing your rental property, and we can assist with home buying. We also have an extensive network of trusted partners, including experienced real estate agents who can guide you through the purchase process. We're happy to connect you with a qualified agent who understands the local market and can help you find your dream home. Let us know if you'd like us to facilitate an introduction. Remember, a smooth transition starts with the right team by your side, and Real Property Associates is here to support your real estate journey every step of the way.

Tenants under our Resident Benefit Package will also receive Home Buying Assistance through Real Property Associates and our Real Estate Agents. When tenants are ready to purchase a home with one of the highly rated real estate agents, Real Property Associates will contribute $1000 in a home-buying credit.

To add a pet to your lease, please contact your property manager. You may be asked to pay a pet deposit and provide information about your pet. 

No, subletting is not permitted in properties managed by Real Property Associates. Lease agreements also prohibit tenants from utilizing their units as short-term rentals, such as Airbnb, VRBO, HomeAway, CouchSurf, etc. Only the named occupants shall reside in the unit or property. 

Yes, tenants can break their lease; however, if the tenant vacates the property prior to the expiration of the lease term, the tenant will be liable for a break lease fee, a prorated lease-up fee of up to 100% of one month’s rent, and the tenant is liable to pay monthly rent, utilities, and other normal recurring charges each month, the difference between the replacement tenant’s rent and the rent agreed to in agreement with the tenant, all actual costs incurred by the owner in rerenting the premises together with statutory court costs and reasonable attorneys’ fees.

Tenants are offered a lease renewal 60-90 days prior to when their current lease expires

If you wish to renew your lease before you have received your lease renewal, please contact your property manager directly. 

Pay online 24/7 with our secure portal or set up automatic payments for ultimate convenience. On the Home or Payments tab, click Pay Now to make a one-time payment. If you have saved payment methods those will be displayed, or you can Create a New Payment Method. Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue. Next, choose whether to pay in full or edit the amount. If online payments are required to be made in full, the payment amount will not be editable, and you will have the option of paying either the Balance Due, which includes past and current bills, or the Full Balance, which includes past, current, and any upcoming bills, including unposted, recurring bills. Review the Payment Date and Payment Balance information for accuracy. A transaction fee will also be displayed. Once you have verified all your payment information, click Make This Payment Now. You will receive a confirmation email once the payment is successfully submitted. The payment may take a few days to process and clear your account. If you didn’t receive a confirmation email your payment may not have been received, please reach out to your property manager.

Personal and cashier's checks, as well as money orders, are also accepted, either in the office or by mail. 

Tenants can also pay by Electronic Cash. They can find the electronic cash payment slip by navigating to the Payments tab, then clicking Download Payslip from the Electronic Cash Payments block. Alternatively, you may find your payslip as an attachment in your Shared Document tab.

If you wish to create a payment plan for your deposit, contact your property manager. 

Yes, for credit or debit cards, there will be a fee: for a credit card, 2.99%; for a debit card, $9.99; and for an eCheck, it is always free to pay online. Subject to change. Consult your lease for more information. 

Your rent payment may take a few days to be processed and cleared in your account. You will receive a confirmation email once the payment is successfully submitted. If you didn’t receive a confirmation email, your payment may not have been received; please reach out to your property manager.

Yes, all financially responsible tenants will be able to pay separately. Online payments are not required in full. 

In your online portal, on the Home or Payments tab, click Set Up Autopay to set up an automatic recurring payment. If you have saved payment methods those will be displayed, or you can Create a New Payment Method. Select your preferred payment method: eCheck (direct withdrawal from bank account), or Credit/debit card (Apple Pay or direct). You can then enter the associated payment information and click Continue. Give the payment a name, select whether you want to pay a fixed amount or your outstanding balance, and choose the payment start date. If you choose to pay an outstanding balance, you will also notice a field for the maximum limit. You may proceed with the suggested amount or choose a new one. Click Create Autopay. You will receive a confirmation email when your payment is processed. You can review your autopay details on the Payments tab of your Online Portal.

Your Account Ledger is available in your tenant portal under Payments. Here you can see all transactions, including the dates, descriptions, payment amounts, who made the payment, the charges, and the balances. As well as the beginning and ending balance. 

We do not accept cash at our office; tenants can use electronic cash payments and unique PaySlips to make cash payments at participating locations. You can find the electronic cash payment slip by navigating to the Payments tab and clicking Download Payslip in the Electronic Cash Payments block. Alternatively, you may find your payslip as an attachment in your Shared Document tab. 

Rent is due, in full, on the 1st day of the month. For rent received after 5:00 PM on the 5th day of any month, a late fee will be due for each day the rent is delinquent from the 2nd day of the month until the rent is paid in full. See your lease for more details. 

Real Property Associates may show the unit before the current tenant vacates to avoid large vacancy gaps for our owners. Our team will provide at least 24 hours' notice of when we will be entering your unit. Current tenants do not have to be present. If there is a specific day or time of the week that does not work for the current tenant, we can work with them to accommodate their schedule. 

Check your lease for the notice period and submit a move-out notice on your tenant portal or in writing. All you need to do is keep rent and utilities current, forward your address, and relax. We handle the rest, from cleaning to returning your deposit. Questions? Your dedicated property manager is here to help. Easily make your move with Real Property Associates.

Notice of termination shall be given by written notice at least twenty (20) days before the end of the rental period, and tenancy shall terminate at 12:00 pm (Noon) on the last day of the lease term. 

Check your lease for the notice period and submit a written move-out notice of at least twenty (20) days before the end of any rental period. Upon receipt of this notice, tenants will receive move-out instructions from your property manager, including a cleaning and utility checklist. Tenants should submit their forwarding address to their property manager to have their security deposit returned, and also update their address with the USPS to have their mail forwarded. Tenants can also choose to have their security deposit returned via eCheck. This information will be collected prior to moving out. 

No, you will need to contact your property manager directly to work out a prorated rent.

This can be done in your tenant portal and on the Contact Us page by selecting Request Notice to Vacate.

Providing your forwarding address will be used to forward your security deposit reconciliation. Tenants are responsible for updating their mailing address and requesting forwarding services with the postal service in a timely manner. Real Property Associates does not update your address with USPS. 

You will receive your preliminary security deposit reconciliation within 30 days of your lease end date. Your final reconciliation may take anywhere from 60 to 90 days to complete, allowing time for final invoices and utility accounts to be finalized and closed.

Tenants will receive an Online Portal Activation email or text message from Real Property Associates. Click Activate Now in the email, or tap the link in the email or text message to establish a strong password to activate your portal. You will receive a confirmation email once your portal is activated. If you have not received this activation, please contact your property manager or use our Contact Us form on our website to request it. 

Yes. Renters' Insurance is required. Each Resident is required to maintain a policy of Personal Liability Insurance in the amount of not less than one hundred thousand dollars ($100,000.00). It protects your belongings from damage or theft, even if your landlord's insurance covers the building itself. Real Property Associates prioritizes resident well-being and offers Renters Insurance through our Resident Benefit Package. Consider the value of your possessions and potential risks, such as fire, theft, or water damage, when deciding. Protecting your belongings can save you significant financial stress in the long run.