Maintenance Request

Please submit all maintenance requests through your tenant portal. To do so, login to your tenant portal and follow the prompts. If you do not yet have a login password for your tenant portal, please get started below.

Don’t have an account?

Please review the troubleshooting tips below. If you still need to submit a maintenance request, please provide as much information as possible, including uploading photos, make and model number of the appliance or part, etc., This will help us provide a timely and accurate response.

To submit a maintenance request simply click on the LOG IN button below which will take you to your tenant portal. Once you are logged in, click on the maintenance tab at the top of the screen (see image below) and make your request. Your property manager or a maintenance technician will be with you shortly to schedule the repair.

In case of an emergency, dial 911

OUR AFTER HOURS EMERGENCY PAGER NUMBER IS (206) 617-8589.

If this is an after hours Maintenance Emergency that cannot wait until normal business hours, please call our 24 hour paging service at (206) 617-8589.

Maintenance emergencies are defined as anything relating to the property under the lease that is threatening to life, health, or the property such as Fire (Dial 911), flood, sewage back-ups, gas odors (please call gas company), broken water pipes, tree falling on house, etc.

Lost Keys?

If you are locked out outside of your residence during RPA’s normal business hours, please call our office and we may be able to assist you. If you are locked out after our normal business hours, do not call the emergency pager number. Contact a locksmith from the list below who will provide you with assistance:

ABC Locksmiths – Marty (206) 284-1516
Mr. Rekey (206) 623-3388 www.mrrekey.com
Bulger Safe & lock (206) 363-8797 www.1800unlocks.com

Maintenance Troubleshooting Tips

If the situation involves a serious water leak, locate the main water valve in your rental property/unit and turn it to the off/closed position.

YouTube has a large selection of how to videos that may assist in resolving your minor maintenance issue.

Dishwasher won’t turn on

Garbage disposal not operating

Toilet Runs Constantly

Water puddling around toilet

Sink/Toilet Clogs

Smoke detector beeping

No Hot water

No Heat

Appearance of Mold

Power outages

Potential charges to Tenant